VICKI  NORRIS

 






 





 

ENTERPRISE
From the October 1, 2004 print edition

Restoring Order turns piles into files

A bothersome chore for most people is fun for professional organizer Vicki Norris.

As a child, Norris invited girlfriends over to help organize her family's closets. Instead of receiving an allowance for mowing the lawn, Norris was rewarded for re-organizing the kitchen.

So it was a natural move when she founded her professional organizing company, Restoring Order, five years ago. But what was once exclusively a service/consulting organization is now taking a new direction.

The virtual company, which Norris runs from her Sherwood home, is launching a product line of storage tools via an e-commerce site. Norris is also mulling regional and national expansion and is in the midst of negotiating a book deal.

Until now, Restoring Order has focused only on the service side of organizing.

"My guess is, [e-commerce] will probably be 70 to 80 percent of our sales," said Norris, who runs Restoring Order from her Sherwood home.

Norris received 1,300 hits on her e-commerce site in its first week alone. She is also working on retail distribution through a local retailer.

Norris seems to be riding a wave of interest in decluttering. Both Entrepreneur and Newsweek magazines have recently written large feature pieces on professional organizing.

Newsweek noted that the number of professional organizers has almost tripled in the past six years, to 2,400 nationwide. The home-storage products sector is now a $4.36 billion a year industry, the magazine reported.

Norris is one of 2,700 professional organizers across the country, according to the National Association of Professional Organizers.

Norris' company employs six people -- including four organizing consultants who charge corporations $175 per hour to create workable systems. Home-based businesspeople pay $125 an hour, and residential customers $85 per hour. There's a four-hour minimum for her company's services.

Typical clients are home-based accountants and consultants -- "people in the billable professions, where it's a matter of professional survival" -- administrative assistants and, sometimes, even CEOs and other upper-level executives. Her business is profitable and growing.

Norris also hosts a monthly segment on "AM Northwest" and is a cast member of a show called "Mission Organization" on Home and Garden Television, a national cable network. Many people become interested in her services after seeing her on TV.

That's how Jodie and Nick Rossi heard of her.
 

Norris has organized the Rossi home, their real estate office and has even helped organize their son's schoolwork. Rossi plans to hire Norris when the family moves into a new house in Clackamas.

"I'm now one of her groupies," said Jodie Rossi, who calls herself "disorganized." "She's given me a completely new way of looking at things."

Norris hopes her new product line builds on that reputation.

  Vicki Norris and her new product line

Called the "Reclaim Your Office" collection, it features eight products designed to help organize an office or home, including drawer dividers, cabinets, magazine racks and rubbish bins.

Prices range from $39.95 to $199.95 per item. Patents are pending on all eight.

She's also initiated a service for real estate agents who need a program to help prepare clients to stage their homes and move their households.

Norris said the transition from organizing consultant to e-commerce company has been "a 90-degree learning curve, straight up and down.

"You're covered by a tidal wave. What does the packaging look like, the literature, what are your terms, warranty, return policy? The whole thing is basically 100 percent research."

To Norris, organization equals quality of life. She calls what she does "life management."

"Look at Pottery Barn or Starbucks. They aren't selling coffee or furniture. They're selling a lifestyle," she said. "Organizing for most people is tidying up and putting things in a plastic bin, but to me it's really about having freedom in life."


© 2004 American City Business Journals Inc.



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